Introduction to Workwarp and the Role
At Workwarp, we are pioneers in shaping the future of technology and innovation. Our team is dedicated to pushing the boundaries of what is possible, and we are now seeking an exceptional Systems and Network Support Specialist to join our dynamic team. As a key member of our IT department, you will play a critical role in driving the success of our organization by providing top-notch technical support, implementing new technologies, and solving complex problems in innovative ways. If you are a highly motivated and skilled IT professional with a passion for staying ahead of the curve, we encourage you to apply for this exciting opportunity.
About the Company and Industry
Workwarp operates in a rapidly evolving industry where technology and innovation are at the forefront. Our company is committed to attracting and retaining the best talent, and we offer a competitive salary and benefits package to reflect this. As a Systems and Network Support Specialist, you will be working in a remote capacity, which means you will have the flexibility to work from anywhere and collaborate with our global team. Our industry is fast-paced and dynamic, and we are looking for individuals who are adaptable, proactive, and passionate about delivering exceptional results.
Key Responsibilities
As a Systems and Network Support Specialist, your primary responsibilities will include:
- Providing first and second-level technology hardware and software maintenance and troubleshooting for staff and students as needed
- Planning, installation, and management of Windows and Linux servers and services, including Hyper-V, Active Directory Services, DNS, and DHCP
- Planning, rollout, and management of district-wide cloud-based systems, such as Azure AD/Entra, Google Workspace, and AWS
- Supporting and maintaining all components of the district-wide area network and building local area networks, including switches, firewalls, routers, and other devices connected to the network
- Ensuring that servers, network equipment, and services are regularly updated to the latest security patches
- Assisting in planning and implementation of cyber security initiatives with regard to servers, network, desktops, and backup systems
- Maintaining the integrity of data and applications, providing protection against viruses and malicious software, and providing protection against unauthorized network use
- Assisting in creating and maintaining an up-to-date disaster recovery plan
- Managing the district-wide data backup system to ensure reliable server and information backups in accordance with industry standards
- Maintaining and improving the District's server and network monitoring systems
- Providing support for database applications as needed, including SQL support for SIS, Identity and Access Management systems, and other platforms
- Responsible for user account management and automation for both staff and students' systems
- Assisting with supporting Microsoft Windows desktops, iPadOS support, and automated operating system and application deployment
- Assisting with establishing criteria for technology equipment and resource selection for recommended purchase
- Finding creative ways to leverage technology to support teachers and continually evaluating the technologies currently implemented to make recommendations for improvement and future integrations
- Conducting staff training on technology hardware and software as required
Essential Qualifications
To be successful in this role, you will need to possess the following essential qualifications:
- A minimum of a Bachelor's degree or equivalent in Information Technology, with recent relevant experience
- 3-5 years of similarly high-level IT experience, with a strong understanding of virtual and physical servers, security appliances, networking devices, wireless technology, cloud-based email platforms, and IaaS services
- Experience with Google Workspace and/or Office 365 platforms
- Recent experience in troubleshooting computer wiring configurations and working knowledge of all current operating systems, including Windows, Linux, MacOS, ChromeOS, and iOS
- Knowledge of and experience working in Microsoft Active Directory domains, Azure, Group Policy, and MDM solutions
- Knowledge of and experience working in networking and wireless design and implementation fundamentals for Cisco, Juniper, or HPE/Aruba environments
- Knowledge of systems backup procedures and policies, with experience with Veeam preferred
- Advanced knowledge of PowerShell and/or other scripting platforms, with SQL experience strongly preferred
- The ability to work cooperatively with others and be part of a team, with excellent communication and documentation skills
- Demonstrated good personal habits, such as mature and responsible judgment, honesty, patience, discretion, friendliness, and self-initiative
- The ability to prioritize competing demands and manage multiple concurrent priorities and tasks
- A willingness to continue to grow professionally and improve one's skill set by investing time in self-paced online courses, vendor competencies/certifications, and formal online/classroom instructor-led training
Preferred Qualifications
While not essential, the following preferred qualifications will be highly regarded:
- Experience working in a similar role, with a strong understanding of cloud infrastructure, cyber security, and technical troubleshooting
- Certifications in ITIL, CompTIA, or other relevant certifications
- Experience with project management tools and methodologies
- Knowledge of emerging technologies, such as artificial intelligence, machine learning, and the Internet of Things (IoT)
- Experience working in a remote capacity, with a strong ability to work independently and collaboratively as part of a global team
Skills and Competencies
To be successful in this role, you will need to possess the following skills and competencies:
- Strong technical skills, with a deep understanding of IT systems, networks, and cloud infrastructure
- Excellent problem-solving and analytical skills, with the ability to troubleshoot complex technical issues
- Strong communication and documentation skills, with the ability to communicate technical information to non-technical stakeholders
- Ability to work independently and collaboratively as part of a global team
- Strong time management and organizational skills, with the ability to prioritize competing demands and manage multiple concurrent priorities and tasks
- Ability to adapt to changing circumstances and priorities, with a strong ability to learn and absorb new information
Career Growth Opportunities and Learning Benefits
At Workwarp, we are committed to the growth and development of our employees. As a Systems and Network Support Specialist, you will have access to a range of career growth opportunities and learning benefits, including:
- Professional development opportunities, such as training and certification programs
- Mentorship and coaching from experienced IT professionals
- Opportunities to work on complex and challenging projects, with a high degree of autonomy and responsibility
- Access to emerging technologies and innovative solutions, with the opportunity to contribute to the development of new products and services
- A collaborative and dynamic work environment, with a strong focus on teamwork and communication
Work Environment and Company Culture
At Workwarp, we pride ourselves on our collaborative and dynamic work environment. Our company culture is built on a strong foundation of values, including:
- A commitment to innovation and excellence
- A focus on teamwork and collaboration
- A strong emphasis on communication and transparency
- A commitment to diversity and inclusion
- A focus on employee growth and development
We believe in creating a work environment that is supportive, inclusive, and empowering, where employees can thrive and reach their full potential.
Compensation, Perks, and Benefits
As a Systems and Network Support Specialist at Workwarp, you will be eligible for a range of compensation, perks, and benefits, including:
- A competitive salary, reflecting our commitment to attracting and retaining the best talent
- A comprehensive benefits package, including health, dental, and vision insurance
- A range of perks, including flexible working hours, remote work options, and access to emerging technologies and innovative solutions
- Opportunities for professional development and growth, with a strong focus on employee learning and development
- A collaborative and dynamic work environment, with a strong focus on teamwork and communication
Conclusion
If you are a highly motivated and skilled IT professional with a passion for staying ahead of the curve, we encourage you to apply for this exciting opportunity. As a Systems and Network Support Specialist at Workwarp, you will have the opportunity to work on complex and challenging projects, with a high degree of autonomy and responsibility. You will be part of a collaborative and dynamic team, with a strong focus on teamwork and communication. Don't miss out on this opportunity to join our team and shape the future of technology and innovation. Apply now to become a part of our exciting journey!
Apply today and take the first step towards an exciting and rewarding career as a Systems and Network Support Specialist at Workwarp!
Apply Now