Note: The job is a remote job and is open to candidates in USA. Procore Technologies is seeking a Customer Support Representative to join their mission of revolutionizing the construction industry. In this role, you will utilize your problem-solving and people skills to assist customers in effectively using Procore's platform, ensuring a best-in-class customer experience.
Responsibilities
- Acquire and maintain a thorough understanding of Procore’s business model, system, and the tools needed to optimize system use and maximize impact
- Work in an exciting, fast-paced contact center environment that requires adherence to assigned schedules to ensure adequate coverage for customer needs
- Leverage your strong collaboration skills, connecting with other teams to escalate client cases and solve complex customer problems
- Deliver a best-in-class customer experience by managing and addressing a stream of telephone, web inquiries, chat, and email to patiently guide our customers through the process of achieving their goals with Procore’s software
- Diligent, consistent attention to detail and management of administrative aspects of the job
- Demonstrate positive attitude and respect for coworkers and customers, building and maintaining warm working relationships with clients and colleagues alike
- Proactively seek guidance and direction from manager and co-workers when appropriate
- Convey Procore’s culture, values of Openness, Optimism, and Ownership to our clients, adhere to established ethical standards
Skills
- 6+ months of related experience (queue-based roles, other customer support experience, retail, etc.) and a High School Diploma or GED
- A clear communicator (both written and orally) with prior experience evaluating and resolving customer inquiries successfully
- Strong curiosity and persistence while researching and troubleshooting problems to find answers to consumer questions
- A hungry learner with the ability to learn quickly and adapt to a changing product
- Self-starter who is excellent at problem-solving
- A solution-focused mindset that proactively detects issues and provides timely solutions
- Superb attention to detail with extensive experience multitasking and managing work independently while still functioning as a supportive team player
- Prior experience or even interest in the construction industry is a plus
Company Overview
Procore Technologies, Inc. (NYSE: PCOR) is a leading technology partner for every stage of construction. It was founded in 2002, and is headquartered in Carpinteria, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.procore.com/en-sg.Company H1B Sponsorship
Procore Technologies has a track record of offering H1B sponsorships, with 37 in 2025, 45 in 2024, 35 in 2023, 51 in 2022, 43 in 2021, 14 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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