Join the Team at Blithequark: Delivering Exceptional Customer Experiences in Healthcare
Blithequark is a leading provider of innovative customer experience solutions, dedicated to connecting the right people with the right tools to deliver outstanding results. Our vision is to empower and support our employees to reach new heights while growing our business to make a global impact. We are seeking a highly skilled and compassionate Healthcare Customer Care Coordinator to join our team on a project basis. As a Customer Care Coordinator, you will play a critical role in providing exceptional service to US-based customers, addressing their prescription benefits questions and concerns, and making a positive impact on their lives.
About the Role
We are looking for an exceptional listener who is passionate about delivering outstanding customer experiences. As a Healthcare Customer Care Coordinator, you will be responsible for supporting US-based customers with their prescription benefits questions and concerns regarding their claims, deductibles, coverage, and more. You do not need a background in healthcare or insurance, but you must have a passion for learning and a desire to understand concerns, provide solutions, and make an impact on the lives of others.
Key Responsibilities:
- Answer inbound calls from US customers and address questions and concerns regarding their prescription healthcare benefits.
- Provide information about their insurance coverage, what is included in the customer's benefit plan, addressing copays, and assisting with coverage determination.
- Handle prescription refills, order status updates, and tracking.
- Educate customers on online self-service for updates and help troubleshoot these self-services.
- Empathize and resolve concerns to simplify the customer's healthcare experience.
- Navigate through multiple computer applications with speed and accuracy.
- Adapt to learn new call types when business needs change and flex support in those areas.
Requirements and Qualifications
Work at Home Requirements:
- High-speed internet with at least 10 mbps download speed (No Satellite, Wi-Fi, or Cellular/Wireless carrier hotspot or internet services).
- Must have a hard-wired internet connection via ethernet cable to modem/router that you own/are responsible for.
- Dedicated, quiet, and secured workspace with no distractions.
- A USB Wired headset with noise-canceling microphone.
Additional Requirements:
- 18+ years old and high school diploma/GED.
- Entry-level position with a minimum of 6 months customer service experience.
- Customer-focused personality and desire to help people.
- Professional positive attitude and courteous telephone etiquette.
- Full-Time schedule availability to meet business needs (Includes evenings and weekends).
- Willing to submit a drug test and background check.
What We Offer
At Blithequark, we are committed to providing our employees with a comprehensive benefits package and opportunities for growth and development. Here are some of the benefits and perks we offer:
Compensation and Benefits:
- $14-$15 per hour + overtime during peak needs.
- Access Up To 50% Of Your Pay Immediately After Your Shift.
- Paid, Virtual Training.
- Remote Work Environment.
- Opportunity for Professional Development.
Why Join Blithequark?
At Blithequark, we are passionate about delivering exceptional customer experiences and making a positive impact on the lives of others. We are committed to empowering and supporting our employees to reach new heights and providing them with opportunities for growth and development. Here are some reasons why you should join our team:
- Opportunity to work in a dynamic and fast-paced environment.
- Chance to make a positive impact on the lives of others.
- Comprehensive benefits package and opportunities for growth and development.
- Remote work environment with flexible scheduling.
- Collaborative and supportive team culture.
Our Culture and Values
At Blithequark, we are committed to creating a culture that is inclusive, supportive, and empowering. We value diversity, equity, and inclusion and strive to create an environment where all employees feel welcome and valued. Here are some of our core values:
- Customer Focus: We are committed to delivering exceptional customer experiences and making a positive impact on the lives of others.
- Empathy and Compassion: We value empathy and compassion and strive to create an environment where all employees feel supported and valued.
- Innovation and Creativity: We encourage innovation and creativity and strive to stay ahead of the curve in terms of technology and best practices.
- Teamwork and Collaboration: We value teamwork and collaboration and strive to create an environment where all employees feel supported and empowered to succeed.
How to Apply
If you are a motivated and compassionate individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity at Blithequark. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
Blithequark is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
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