Join Our Team and Provide Exceptional Client Service from the Comfort of Your Own Home
We're seeking a highly skilled and customer-focused People Resource Representative to join our team on a seasonal basis. As a remote worker, you'll have the flexibility to work from anywhere in the United States, providing top-notch support to our clients through phone, email, and chat communication.
Job Summary:
In this role, you'll be responsible for resolving a wide range of HR and tax training support requests and inquiries, conducting research to ensure accuracy and reasonableness of data, and documenting cases in a timely and accurate manner. You'll utilize various data sources to analyze problems, determine the best method to resolve, and present detailed explanations to associates.
Key Responsibilities:
- Provide exceptional client service through phone, email, and chat communication
- Resolve HR and tax training support requests and inquiries in a timely and accurate manner
- Conduct research to ensure accuracy and reasonableness of data
- Document cases and present detailed explanations to associates
- Utilize internal computer systems to maintain tax professional training and certification records
- Facilitate compliance with federal and state licensing and registration requirements
- Communicate effectively with clients, associates, and other stakeholders
Requirements:
- High school diploma or equivalent
- Ability to work independently and as part of a team
- Analytical and detail-oriented with excellent problem-solving skills
- Strong verbal and written communication skills
- Ability to work in a fast-paced environment and meet deadlines
- Experience with Windows operating system and internet speed of at least 15 MBPS
Preferred Qualifications:
- Ability to type at least 43 words per minute
- Previous experience in a customer-facing role or HR support function
About Our Company:
We're a people company first and a tax company second. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. We're committed to diversity and inclusion and are proud to be an equal opportunity employer.
What We Offer:
- Competitive salary and benefits package
- Opportunity to work remotely from anywhere in the United States
- Collaborative and dynamic work environment
- Professional development and growth opportunities
How to Apply:
If you're a motivated and customer-focused individual who is passionate about providing exceptional support, we encourage you to apply for this exciting opportunity. Apply Now and take the first step towards a rewarding new role.
Apply Now